Episode #13 – Decoding Leadership Decisions: The Art of Collecting Missing Information

[00:00:00] INTRODUCTION

[00:00:00] Taty Fittipaldi: in today’s episode, we will delve into the art of making impactful business decisions by focusing on critical aspect of decision-making. Collecting missing information.

[00:00:11] Taty Fittipaldi: Not often do we realize the impact that missing information can have on our decisions. Guilt, overthinking, embarrassment, and even remorse are often heartfelt, when we learn about a piece of missing information that would completely change the way we think and decide on a matter.

[00:00:31] Taty Fittipaldi: To help you avoid with this painful situation, I want to provide you with the expanded story of Trishna and Mr. Johnson, so that you can feel the impact that missing information can have on our lives and work. Then we will discuss practical strategies that not only can elevate your leadership capabilities, but will also empower you to navigate complex challenges with greater confidence and clarity.

[00:00:58] Taty Fittipaldi: To receive the full [00:01:00] benefit of this episode and how missing information can impact our perspectives, I encourage you to listen to the story in episode ten first, then the expanded story in episode 11. And only then, listen to this new version, in episode 13. Fair warning. If you just listened to this story today, without first listening to the two previous ones, you won’t be too shaken or fully understand the stories conflict, and missing information impact. And that’s because I’m giving you piece by piece of the puzzle with each episode. Enjoy and have fun with a little puzzle.

[00:01:43] TODAY’S STORY

[00:01:43] HOST INTRODUCTION: Hello and welcome to the Leadership Nest Podcast. The podcast that nests stories, knowledge, and science to soar the leadership in you. I’m your host, Taty Fittipaldi. As always, [00:02:00] our podcast will be divided into three phases. A story, a lesson, and its application. This way, you can have structure and information while also having some fun.

[00:02:14] HOST INTRODUCTION: This program is brought to you by… Coaching Expatriates.

[00:02:17] TODAY’S STORY: Today’s story.

[00:02:26] Taty Fittipaldi: In episode 10 and 11, we told you the story of Trishna and Mr. Johnson. If you heard those episodes in sequence, you might have a different perspective about Mr. Johnson, once you heard more details about his own situation and why it impacted the way he was managing Trishna. Today, I want to expand that story a little bit, so that we can explore some of the topics happening in this story during our lesson today. If you did not hear the previous episodes, for the [00:03:00] full benefit of opening your mind and perspective to the lesson today, I recommend you hear the story in episode 10, then the same story, but in an expanded version in episode 11. And although it seems hearing the same story with a little variation seems pointless, I ask that you bear with me and trust the process. After you listen to those two stories, come back to listen to today’s stories, which is basically, the same story, but with an expanded view. Let’s start.

[00:03:33] Taty Fittipaldi: Once upon a time in the noisy city of New York there, lived the diligent and driven professional named Trishna. Trisha was a new Hindi American employee in a global pharmaceutical firm.

[00:03:51] Taty Fittipaldi: And the kind of employee who poured her heart and soul into every project, always going the extra mile to ensure success. [00:04:00] Trishna had true ownership. Her dedication was undeniable and her enthusiasm was contagious. She believed her hard work and undeniable results were all it took to ascend the corporate ladder. One day, Trishna found herself faced with a monumental project that carried the weight of high expectations. The task was daunting and the deadline was tight but Trishna was undeterred. She rolled up her sleeves and night after night, burnt the midnight oil to meet the looming deadline.

[00:04:35] Taty Fittipaldi: She knew that success on this project could be her ticket to the long awaited promotion she has been looking for.

[00:04:42] Taty Fittipaldi: As the days turned into weeks, Trisha became increasingly confident in the quality of her work. She was convinced that her efforts spoke for themselves and her manager, Mr. Johnson, would surely recognize her dedication and exceptional results.[00:05:00]

[00:05:00] Taty Fittipaldi: After all, Trishna thought, who could ignore such an outstanding performance.

[00:05:06] Taty Fittipaldi: But the weeks turned into months, and there was only silence from Mr. Johnson. No words of praise, no acknowledgement, nothing.

[00:05:21] Taty Fittipaldi: Trishna’s hope for a promotion began to wane. And frustration started to creep in.

[00:05:27] Taty Fittipaldi: She couldn’t understand why her hard work wasn’t being noticed or appreciated.

[00:05:32] Taty Fittipaldi: As Trishna awaited her annual performance review, Trishna’s mind raced with questions. Was her work not exceptional as she believed? Had she made a mistake in assuming that her efforts alone would secure the promotion? Doubt and anxiety weighed on her.

[00:05:50] Taty Fittipaldi: Finally the day for the performance review arrived. Trishna entered Mr. Johnson’s office with a mix of hope and trepidation. The conversation that [00:06:00] followed was eyeopening to say the least.

[00:06:02] Taty Fittipaldi: In the dimly lit office, Mr. Johnson was catching his breath, after a long day of work. His latest conversations with a CEO in the past few months were overwhelming.

[00:06:19] Taty Fittipaldi: Greg, you are the CEO. You should have had a succession plan in place. You knew my plans and timing very well. You know how retiring now is important to me, I have one very sick grandchild and my number one priority is to spend my time with him and with my other grandkids. And support my daughter through this emotional turmoil. I understand your gripe men. I really do, but spearheading these two new projects is a no go for me. You can triple the amount of money you’re paying me, and my answer will still be the same.

[00:06:57] Taty Fittipaldi: These same discussion was [00:07:00] happening over and over and over again. Almost every day now. Mr. Johnson just wanted to retire, but was being asked to take on two new critical projects in the organization that could quote unquote, save the company from bankruptcy.

[00:07:18] Taty Fittipaldi: In the past, he would have loved the idea. But now, what he really wants is to retire and spend some time with his grandkids. The truth is that he feels there is no reason why to exchange this desire, for any project, no matter how exciting they are.

[00:07:37] Taty Fittipaldi: Mr. Johnson saw Trishna knocking on his door and he made a sign for her to come in.

[00:07:42] Taty Fittipaldi: While she was coming in, he noticed something was off about Trishna. Her body language was reflecting frustration, maybe self doubt.

[00:07:52] Taty Fittipaldi: He was a seasoned and perceptive manager, and he began the conversation with a warm smile and some [00:08:00] chit-chat. Even that didn’t lighten up her body language. She clearly was not just nervous about the performance review itself. There was something deeper in her mind. He could sense Trishna’s anticipation. And so he chose his initial words carefully.

[00:08:17] Taty Fittipaldi: Mr. Johnson Trishna, I appreciate all the hard work you’ve put into this project. Your dedication and commitment have not gone unnoticed.

[00:08:27] Taty Fittipaldi: Trishna brimming with expectation. Oh, thank you, Mr. Johnson. I’ve been working really hard on this, and I was hoping that…

[00:08:35] Taty Fittipaldi: Mr. Johnson gently interrupted. Uh, huh, I understand Trishna I just came to realize that you were hoping this project would lead to a promotion, right?

[00:08:46] Taty Fittipaldi: Trishna slowly nodded, feeling a mix of relief, curiosity and confusion.

[00:08:52] Taty Fittipaldi: Mr. Johnson. Here’s the thing, Trishna, your work on this project has been exemplary. There’s no [00:09:00] doubt about that. However, I need to be honest with you. While your results are outstanding, there has been a gap in our communication. And that’s mostly my fault. I realize. I’ve been overwhelmed with, you know, other matters and I should have set better expectations and communication flow, since you’re a new employee.

[00:09:21] Taty Fittipaldi: Trishna’s heart sank, as Mr. Johnson continued. You see, I wasn’t fully aware of your aspirations and expectations. I assumed your dedication was solely driven by your passion for this project. Not necessarily a desire for a promotion. It just hit me today at the beginning of this conversation, by the way you sounded.

[00:09:43] Taty Fittipaldi: Trishna blinked processing Mr. Johnson’s words. The gap in their communication became painfully apparent.

[00:09:50] Taty Fittipaldi: Mr. Johnson. And I also realized that there was a gap in our perceptions. I assumed that you understood the criteria for [00:10:00] promotion in this company. But perhaps I should have been more explicit about it and what we are looking in a candidate.

[00:10:08] Taty Fittipaldi: Mr. Johnson went on to explain the criteria for the job promotion and what were the things Trishna needed to do going forward to meet the criteria in the near future.

[00:10:19] Taty Fittipaldi: Mr. Johnson wrapped up. So, you see, having an outstanding performance on this project alone will not get what you want. Of course, it’s a good start and I’m sure it will speak loudly for others decision-makers, once you meet the criteria. So let’s work together, on some of these points I mentioned, so that you can be better equipped to achieve this in the near future. How about that?

[00:10:43] Taty Fittipaldi: Trisha was silent, absorbing the unexpected feedback. It was a moment of clarity, the kind That’s stings at first, but ultimately leads do growth.

[00:10:54]

[00:10:55] Taty Fittipaldi: Thanks Mr. Johnson, and and thanks for sharing a bit of what’s going on with [00:11:00] you. I didn’t know your grandkid was that sick! I feel embarrassed that I have been so oblivious to notice that something was weighing so much on you. You can count on me to support you through this transition, Trishna said with confidence and a smile.

[00:11:17] Taty Fittipaldi: Trishna left Mr. Johnson’s office that day with mixed emotions. Frustration still lingered, but it was followed by a glimmer of hope. Mr. Johnson had recognized the gaps in their communication and perceptions, and he was committed to addressing them. Over the following weeks, Trishna and Mr. Johnson worked together to redefine their working relationship. They set clear expectations, communicated openly about career goals, and stablish to plan for Trishna’s professional growth. It was a transformative experience that shifted the dynamics of their working relationship. As Trishna looked ahead, she [00:12:00] realized that while the path to her promotion might have been delayed, it was now more clearly luminated. She felt encouraged, not only by the new rules and expectations, but by the genuine commitment from her boss to support her career aspirations.

[00:12:18] TODAY’S LESSON: Today’s lesson.

[00:12:27] Taty Fittipaldi: In today’s episode, I’d like to talk about how new information can completely change our opinions, perceptions, and perspectives. You see, we humans make decisions based on the information that we collect. We process this information through the lens of the combination of our past experiences, current mindsets, beliefs, values, visions, and goals. Let’s call this lens, filters. These filters shape our perceptions, [00:13:00] perspectives and opinions, which may lead to one decision or another.

[00:13:05] Taty Fittipaldi: So it makes sense that when a new piece of information goes through this same filter, the output might also be a little different. In fact, there are three ways the output that leads to decisions can be different. One when the information we collect is different from the original. Two, when our processor’s filters change in our brains. And three, when both things happen at the same time. To help you quote, unquote, process this information, I will give you one example for each.

[00:13:42] Taty Fittipaldi: Let’s start with gaining a different filter in our mind’s processor. Imagine becoming a parent for the first time. Before you were a parent, you did not experience parenthood. So some of your values, ideals and goals were different from when you became a parent. For [00:14:00] example, before you would want to buy an expensive car to show off your professional success. Now that you are a parent, you might prefer to pass the expensive car for a more economical one and save the rest of the money to invest in your kids’ future. So a new experience and vision for the future changed the way you are processing purchase decisions.

[00:14:25] Taty Fittipaldi: Now let’s talk about gaining different information. In our story today, we had a new piece of information that we didn’t have in the episode number 10, and episode 11. Even on those episodes, we learned new information that might have made us change how we see Mr. Johnson.

[00:14:44] Taty Fittipaldi: In episode 10, you learned about Trishna’s story mostly from Trishna’s perspective. And even the performance review interaction was told mostly from her perspective. So you’ll probably connected and related to [00:15:00] Trishna and empathized with her frustration and the anguish. You probably thought that Mr. Johnson screwed up and gave him a break just because he righted his wrongs at the end.

[00:15:14] Taty Fittipaldi: Then in the following episode, you learn that Mr. Johnson was absentminded and screwed up with Trishna for a reason, he was about to retire and his breath and will for managing people were probably not the highest. You probably cut him some more slack and blamed his boss or maybe HR for not planning his transition or his team ahead.

[00:15:39] Taty Fittipaldi: Then on this episode, you learned a new piece of critical information, that one of his grandkids was seriously ill and all he wanted was to spend quality days with this kid and the other grandchildren. He also mentioned his daughter, probably the mother’s kid and how she has been [00:16:00] going through a rough patch. And he wanted to be there for her. You learned that he was not only absent minded because he wanted to retire. You learn that he wants to retire due to a serious reason. A serious situation.

[00:16:16] Taty Fittipaldi: You learn that Mr. Johnson’s heart must be heavy and filled with sadness and preoccupation. This new information might make you look at Mr. Johnson and his screw up in a new way. Trishna certainly has.

[00:16:32] Taty Fittipaldi: You see, when we receive new information like this, we changed the way we look at things. Our filters didn’t change. We have the same experiences and mindsets processing our information. But when the information change, the output also changes. In episode 10, your decision might have been, if I were Trishna, I would just resign. While [00:17:00] now your decision might have been, I totally want to support Mr. Johnson. I’ve been through something similar, and I don’t wish it for any one in this world.

[00:17:10] Taty Fittipaldi: Now, the term option, when both the information and the filter change, the output, of course also changes. Let’s go back to the parenthood example again. If you have two children instead of one child, it might not change too much your filters.

[00:17:28] Taty Fittipaldi: But imagine you got a new kid. Or the new information. But this kid now has autism, for example. Imagine that under these conditions, your new beliefs and goals are reshaped. And you decide with your spouse, that one of you will be a full-time stay at home parent to take care of that kid.

[00:17:51] Taty Fittipaldi: Of course, I’m stretching the explanation here to make it the most didactical possible, but in reality, life is not that [00:18:00] simple. What I want you to realize is that our experiences shape how we process information and the information itself shapes the way we process “it,” as well.

[00:18:12] Taty Fittipaldi: And that is why when we have missing information, we can make poor choices. We never know the entire picture. Until we do.

[00:18:21] Taty Fittipaldi: As leaders, this idea has even more significance than anything else. Due to levels of leadership, clearance access, and even information access itself, we are never sure how much of the information we are missing. The point of the lesson today is that as leaders, one of the key ways to ensure making better decisions is by collecting more data and information. The more we fill in the gaps of our missing information, the better our decisions will look like.

[00:18:56] Taty Fittipaldi: And we do so by connecting with people on [00:19:00] a deeper level, asking powerful questions and listening closely to what is said and not said.

[00:19:07] Taty Fittipaldi: And when we think there is not much more to learn, we stretch ourselves and learn there are still gaps of information we’re missing.

[00:19:17] Taty Fittipaldi: We never have the full picture. Whenever you see a conflict with a coworker, or within a team, whenever you see disagreement, whenever you see any type of gap, remember, we are always missing information.

[00:19:33] Taty Fittipaldi: We can all be better leaders by closing the gaps of information, as much as we can, and deciding based on facts and data, versus speculation and assumptions. This simple behavior will create in our leadership personas someone who is more trustworthy, fair, reliable, and consistent.

[00:19:55] Taty Fittipaldi: Next time you are confounded by a situation, ask yourself,[00:20:00] what information am I actually missing? That might change the way I view this.

[00:20:05] NARRATOR’S NOTES: You’re listening to The Leadership Nest, the podcast that nests stories, knowledge, and science to soar the leadership in you, with your host Taty Fittipaldi.

[00:20:22] TODAY’S TIPS TO APPLY WHAT YOU LEARNED:

[00:20:22] TODAY’S TIPS TO APPLY WHAT YOU LEARNED

[00:20:22] TODAY’S TIPS TO APPLY WHAT YOU LEARNED: Today’s tips to apply what you learned.

[00:20:32] Taty Fittipaldi: Being a leader in international corporations is almost a synonym for making strategic business decisions on a daily basis. The more you are up in the chain, the more decisions you have to make.

[00:20:45] Taty Fittipaldi: When you listen to our story today, you notice that the people we interact with do not always share their full stories, frustrations, thoughts, and hopes. Very few people in the business world want to be vulnerable like this.[00:21:00]

[00:21:00] Taty Fittipaldi: But the people we interact with on a regular basis are actually the ones who most probably impact our decisions the most. They are all part of the information in the equation we shared in the story. And just to recap, I told you that information goes through our mind’s processor filters, and get specific outputs. If we change the information and or filters, we also changed the output for decisions.

[00:21:32] Taty Fittipaldi: Your filters are something you can have full control over, or at least you should. So long as you have self-awareness. But what about the information? The information in this equation is something you don’t have control over. Not without some effort, at least.

[00:21:51] Taty Fittipaldi: It is our jobs as leaders to put a lot of effort into collecting reliable and workable information, so that we can [00:22:00] process them as best as we can, right? But how can we know if we have missing information?

[00:22:07] Taty Fittipaldi: Well, we can’t.

[00:22:09] Taty Fittipaldi: And that’s where the tips for today come in. I want you to practice a new mindset of remembering that you always only have some pieces of the puzzle. And you have to work to get more pieces. The more, the better, even if you can never have all the pieces, the quality of your output and decisions will always be better, the more information you collect.

[00:22:32] Taty Fittipaldi: Taty, wait a minute. When do I know it’s enough? Otherwise, I will collect information forever and we’ll never make decisions. Exactly. That type of leader also sucks. That’s right. A leader who makes decisions based on poor information is as bad as a leader who never makes any decision because they’re fearful and stuck. The balance between reliable information and decision [00:23:00] agility is something always to pursue.

[00:23:03] Taty Fittipaldi: Here are a few tips to help you strike this balance, while also ensuring your information is reliable and of quality.

[00:23:11] Taty Fittipaldi: Number one, challenge assumptions. In our story today, Trishna could have challenged the information that Mr. Johnson is not appreciating her hard work. By asking herself, what if this information is wrong? Or what if there is something wrong with Mr. Johnson? Challenging information means asking yourself how you’re current thinking, idea, or assumptions might be wrong.

[00:23:38] Taty Fittipaldi: You want to validate or refute an assumption so that it can become a reliable source of information. If not, you will throw it away. Find a friend or executive coach to play devil’s advocate with you. If you did not challenge your assumptions before a big decision, then you did not strike a balance between [00:24:00] quality information and decision agility. This means there might still be missing information that would be valuable to unearth before your decision.

[00:24:11] Taty Fittipaldi: In our story today, Trishna could have challenged her assumptions about Mr. Johnson’s reaction or lack of reaction, by asking other people around or even asking himself. Instead, she waited until a formal conversation to confront him.

[00:24:29] Taty Fittipaldi: Number two, expand information sources. Diversify your source of information! In the real world, we diversify sources of information by reading different types of news outlets, different books, talking to different friends, et cetera. In the corporate world, things are a bit the same! In Trishna’s case in our story today, not only did she never challenge her assumptions, but she also did not expand her [00:25:00] information sources about Mr. Johnson.

[00:25:02] Taty Fittipaldi: For each one of our stakeholders we have, it’s always a good idea to collect information about them. Without allowing people to gossip about them. For example, Trishna might have asked other coworkers, what’s it like to work with Mr. Johnson? Has he been different recently in any way? Trishna might also have looked into LinkedIn or other social media platforms to learn more about Mr. Johnson’s values and thoughts. Finding sources of information about people and situations is always a good idea. Whenever we are frustrated or things seem odd.

[00:25:39] Taty Fittipaldi: Number three, critical thinking exercises. Here’s what the dictionary says about critical thinking. The objective analysis and evaluation of an issue, in order to form a judgment.

[00:25:52] Taty Fittipaldi: If you look closely, challenging assumptions and expanding information sources are part of a good critical [00:26:00] thinking methodology and process. The full methodology also considers other important points, like clarity, which was the whole idea of the lesson. How much clarity do I have on this particular situation? What other pieces of information are missing? Besides clarity, we then have accuracy and precision, which are tackled through expanded sources of information. And challenging assumptions, among other tools. Then we have relevance of the information. Yep. Believe it or not. Sometimes we might have information in front of us that is not relevant for a decision and might be only clotting our analysis.

[00:26:45] Taty Fittipaldi: Then we have breadth and depth. Which means how much and how deep do we know or have information on to make a certain decision. Then we have the matter of [00:27:00] significance or how the information can change a scenario. In our story today, the fact that Mr. Johnson had a sick grandchild changed the significance of his actions. They are not excuses. But they make things more understandable.

[00:27:19] Taty Fittipaldi: Lastly, we have fairness. Again, the sick kid is a piece of information that brings fairness to a perspective. As before this information, you could probably say Mr. Johnson was a jerk. And you’d be quite unfair to do so.

[00:27:36] Taty Fittipaldi: So when working on critical thinking, you have to go through all these different aspects during your critical thinking process. Clarity. Accuracy and precision. Relevance. Depth and breath. Significance. And fairness.

[00:27:52] Taty Fittipaldi: This is not an easy process and it takes some practice to get around it. Find an [00:28:00] executive coach if you want to practice your critical thinking skills further.

[00:28:04] Taty Fittipaldi: Number four. Debate and discussion groups. In the early stages of my career, I hated to debate and discuss in groups before making a decision. I was always afraid that the different opinions and perspectives would make me confused and less confident to make a final choice. Until I ended up working as an acquisition integration manager on top of my current job at the time. And I had to gather many perspectives, opinions, and ideas from the various functional teams, to help the integration work. Yes, debates and discussions are tough on us because it provides an overload of information for our minds to process. Inexperienced people might indeed get confused. But the greater your business acumen and vision for what you have to do, the better your decision output will be.[00:29:00] Even in face of information overload. What I’m trying to say is that, dude, discussions and debates will open your eyes, to things you didn’t see there before. Many of our missing pieces can be collected through the different opinions and perspectives that you didn’t think of before. Of course, if you are deciding to become an intrepreneur and leave your stable payslips, for example, you don’t want to go debate with people who have never done this before or who have never gone through financial instability! So, talk with people who could provide further clarity, relevance depth, breath, significance and fairness to the information you are building up, which will help you through your critical thinking.

[00:29:52] Taty Fittipaldi: Number five, role playing scenarios. Role playing scenarios is something I do with many of my clients, because they are a [00:30:00] fabulous tool for creating greater clarity.

[00:30:03] Taty Fittipaldi: They usually also provide breath, depth, and significance that you didn’t have before. And help you start thinking about what is the real information that is missing. It helps you have a better clarity of what is fact and what is speculation. And also helps you think about possible alternatives you could explore. You know, studies show that our dreams are nothing more than role play of scenarios to help us process information and then learn and prepare for the future. When you role play awake, though, you are controlling your scenario, purpose and goals with the role play. A fabulous tip that I like to share is to change roles in the role-play.

[00:30:55] Taty Fittipaldi: Imagine you are role-playing a husband and a wife scenario with [00:31:00] your best friend to help you think about what to say in a situation. Now, change the roles. If you were the husband before, be the wife in the role-play. Then role play again. You’ll see how changing roles give you an entirely different perspective. And a lot of clarity is gained about your assumptions, what is missing and where do you need to do next?

[00:31:25] Taty Fittipaldi: Number six, practice empathy. A quick little fun challenge. Think about a decision only you can make. And that does not affect a single soul in this universe.

[00:31:42] Taty Fittipaldi: This is the very question was given to me a few years back. And every time I came up with a decision that would not have an impact on anyone else, my challenger would show me a different perspective, and how I was wrong. At some point, defeated, I [00:32:00] realized that all my decisions would impact someone in this world. Even if the impact sounds abstract and conjectural. Even if I can’t see the impact myself.

[00:32:15] Taty Fittipaldi: If you think your actions and decisions won’t have an impact on other people, this means you need to practice more empathy. Practicing more empathy is nothing more than telling you to increase the information input, in our lessons equation from today. This will sound nuts, but empathy is information. You can only empathize, if you have information on the other person.

[00:32:43] Taty Fittipaldi: For example, in our story before you couldn’t empathize with Mr. Johnson, because you didn’t have a piece of relevant information. Once you learned about his sick grandchild, you probably were able to relate to him and [00:33:00] empathize much better. So merely by practicing empathy and putting yourself in other people’s shoes, you are already applying the lesson you heard today. And you are already collecting potentially valuable information to make better business and life decisions.

[00:33:17] KEY TAKEAWAYS

[00:33:17] KEY TAKEAWAYS: Key Takeaways

[00:33:26] Taty Fittipaldi: what’s your main takeaway from this episode, here are mine.

[00:33:30] Taty Fittipaldi: Number one. Being a leader in international corporations involves making strategic business decisions daily. And the bigger you are in the hierarchy, the more decisions you are responsible for.

[00:33:43] Taty Fittipaldi: Number two, the people you interact with significantly influences your decisions, as they provide crucial information in the decision-making process. Your decisions are shaped by the information you have and how you process it [00:34:00] through your filters.

[00:34:01] Taty Fittipaldi: Number three, control your filters, collect information. While you can control your filters, experiences, mindsets, and awareness, you have less control over the information you receive. As leaders, it’s essential to put effort into collecting reliable information.

[00:34:21] Taty Fittipaldi: Number four. Acknowledge missing information. Understand that you will never have all the pieces of the puzzle. Embrace the idea that you will always have some missing information. And actively work to gather more pieces to improve the quality of your decisions. You can go over the critical thinking methodology we shared to evaluate the quality of your information, and think what else is needed?

[00:34:49] Taty Fittipaldi: Number five. Balance decisions agility with reliable information. Striking a balance between decision agility and reliable information is [00:35:00] crucial. Avoid making decisions based on poor information or becoming paralyzed by information gathering. Striking this balance comes with practice. So, as I always say, don’t beat yourself up.

[00:35:14] Taty Fittipaldi: Number six, effective strategies for collecting information. To improve your decision-making process, challenge assumptions, diversify your information sources, engage in critical thinking exercises, participate in debate and discussion groups, explore role playing scenarios, and practice empathy. These strategies help you gain clarity, accuracy, precision, relevance, depth, breath, significance, and fairness in your decision-making.

[00:35:48] HIGHLIGHTS

[00:35:48] Taty Fittipaldi: This brings us to the end of this Leadership Nest episode. I hope you have enjoyed learning about the art of collecting missing information for better business decisions. Tune into our [00:36:00] episode next week, when we will have a special episode for the holiday season.

[00:36:05] Taty Fittipaldi: Wherever you are in the globe, this is Taty Fittipaldi wishing you a beautiful day.

[00:36:10] Taty Fittipaldi: If you have any questions, you’d like us to answer in a future episode of this show, just go to speakpipe.com/tatyfittipaldi or click the link in the show notes, to leave us a brief audio message.

[00:36:28] Taty Fittipaldi: Make sure to visit us on our website www.theleadershipnest.com, where you can subscribe to our show anywhere podcasts are streamed, so you never miss the fun.

[00:36:42] Taty Fittipaldi: While there, if you find value in our show, you can also subscribe to our global leadership weekly newsletter from Coaching Expatriates®, where we deliver bite-sized lessons on global leadership, decision-making, and cultural competence to help you learn how to think, relate and [00:37:00] strategize in a whole different way as a global leader.

[00:37:03] Taty Fittipaldi: If you liked our show, you might want to check her online global executive leadership program. A nine week leadership development and learning system, that will help you lead internationally while making financially conscious and impactful business decisions.

[00:37:19] Taty Fittipaldi: Taty Fittipaldi is also available for private coaching. See the websites for more details at www.coachingexpatriates.com/executive-coaching.

[00:37:31] Taty Fittipaldi: Thanks for joining us this week on The Leadership Nest podcast. Be sure to tune in next week for our next episode. Until the next time, keep nesting.